Thank you for choosing Style Icon Ltd. We kindly ask that you read the following terms and conditions carefully before proceeding with your booking.
GENERAL
1.1. Style Icon Ltd is a luxury personal styling and personal shopping service, dedicated to delivering a bespoke and exceptional experience for every client.
1.2. Style Icon Ltd operates via its official website at www.style-icon.co.uk. Company Registration Number: 5266165.
1.3. These terms and conditions form a legally binding agreement between Style Icon and any client engaging Style Icon's services. By proceeding with a booking or utilising our services in any capacity, the client confirms their acceptance of and agreement to be bound by these terms and conditions in their entirety.
1.4. Style Icon Ltd reserves the right to amend pricing and service details at any time, without prior notice. Any changes will be reflected on our website and will apply to all bookings made thereafter.
PAYMENT
2.1. All prices are listed in pounds sterling. Style Icon accepts payment via cash, PayPal, or direct bank transfer.
2.2. A receipt will be issued to the client within 24 hours of a confirmed personal styling or shopping appointment.
2.3. To secure a UK-based personal styling or shopping appointment, full payment is required no later than 7 days prior to the confirmed booking date.
2.4. To secure an overseas personal styling or shopping appointment, full payment is required no later than 28 days prior to the confirmed booking date.
2.5. Where the client requests Style Icon to purchase and collect items on their behalf, the total cost of the products or agreed budget, together with any applicable travel expenses, must be received by Style Icon no later than 7 days prior to the scheduled collection date. Style Icon will process payment for all goods at the point of sale.
2.6. Style Icon will provide the client with a receipt for all purchases made on their behalf at the time the items are handed over to the client.
2.7. During a home styling session, the client is welcome to retain any items of their choosing. All remaining items will be returned to the respective stores in their original condition and packaging. Refunds for returned items will be processed to the client's original payment method.
CANCELLATIONS
3.1. Where a cancellation is made no later than 48 hours prior to the scheduled appointment, the client will be entitled to reschedule their booking without incurring any additional charges.
3.2. In the event of a cancellation, Style Icon will endeavour to offer the client a suitable alternative date to complete their personal styling or shopping appointment at the earliest convenience.
3.3. To cancel or reschedule an appointment, please contact us directly by emailing natalie@style-icon.co.uk. We kindly ask that all cancellation requests be submitted in writing to ensure they are processed promptly and accurately.
REFUNDS
4.1. Refunds will only be issued where a cancellation is made no later than 48 hours prior to the scheduled appointment. Beyond this period, all payments are final and non-refundable.
4.2. Items purchased by Style Icon on the client's behalf from a department store may be eligible for a refund or exchange, subject to the terms of the relevant store's refund and exchange policy at the time of purchase.
4.3. Style Icon accepts no responsibility for the refund or exchange policies of any third-party store or boutique, and cannot be held liable for any refusal of refund or exchange by said retailers.
DELIVERIES
5.1. Deliveries arranged by Style Icon through boutiques and department stores may be subject to additional delivery charges.
5.2. All applicable delivery charges are determined solely at the discretion of the relevant boutique or department store and are outside the control of Style Icon.
LIMITATION OF LIABILITY
6.1. Style Icon will not be held liable for any loss or damage arising from the following circumstances:
6.2. Style Icon accepts no responsibility for goods that are found to be faulty or damaged, whether at the point of purchase or thereafter. Any such matters must be directed to the relevant store or boutique in accordance with their respective policies.
6.3. Style Icon will not be held liable for the misplacement or loss of client goods at any point following their handover to the client.
TRAVEL
7.1. Personal styling and shopping appointments that require travel beyond the M25 or overseas will incur additional travel expenses, which will be communicated to the Client in advance of the booking date.
7.2. For UK personal styling and shopping appointments, the Client is required to pay all applicable travel, accommodation, and appointment fees to Style Icon no later than 7 days prior to the confirmed booking date.
7.3. For overseas personal styling and shopping appointments, the Client is required to pay all applicable travel, accommodation, and appointment fees to Style Icon no later than 28 days prior to the confirmed booking date.
HOTELS
Hotel personal shopping is designed to offer travellers a seamless, unhurried, and truly personalised shopping experience during their stay in London. To ensure every appointment meets the highest standard, please take note of the following:
8.1. Consultation & Booking
All services commence with a private consultation, conducted either by telephone or in person at your hotel. This initial conversation lays the foundation for your experience, enabling Style Icon to gain a thorough understanding of your style preferences, sizing requirements, and shopping objectives before any selections are made.
8.2. 72-Hour Confirmation
To ensure your curated edit is tailored to your expectations, we kindly ask that all preferences be confirmed at least 72 hours prior to your scheduled appointment. Please note that without this confirmation, Style Icon may be unable to guarantee the availability of specific items or brands on your behalf.
8.3. Budget & Payment
A mutually agreed budget will be established prior to the commencement of any shopping, and full payment, inclusive of the applicable booking fee, must be received by Style Icon Ltd no later than 72 hours before the confirmed shopping date. Please be advised that any amendments to the agreed budget or item requests made after shopping has commenced may require additional time to fulfil and may incur further charges.
8.4. Sourcing & Availability
Whilst every effort will be made to source your requested items, availability cannot be guaranteed. In such instances, Style Icon will present carefully considered alternatives that are sympathetic to your personal style and consistent with your original shopping brief.
8.5. Delivery
All purchased items will be hand-delivered directly to your hotel at a mutually agreed time. Should additional or alternative delivery arrangements be required, these can be accommodated upon request and may incur additional charges.
8.6. Cancellations
Cancellations made less than 48 hours prior to the scheduled appointment may be subject to a cancellation fee, reflecting the time invested and any sourcing costs incurred on the client's behalf.
By proceeding with a booking, the client confirms that they have read, understood, and agreed to these terms and conditions in their entirety.